Experience Excellence in Patient Communication
As a trusted medical call center partner, we deliver the best patient communication, efficient operations, and help lower overhead.
As a trusted medical call center partner, we deliver the best patient communication, efficient operations, and help lower overhead.
Administrative tasks can often take up considerable time and resources, forcing medical organizations to focus less on patient care. Backoffice Pro is here to help healthcare providers serve their patients better. We offer top-tier healthcare call center services that are designed to ease your operational burden and streamline your patient communication processes.
We understand that every patient’s call matters. Our team of trained and dedicated professionals ensures that every patient's call is handled with empathy, professionalism, and adherence to HIPAA regulations. We handle appointment scheduling, reminders, follow-ups, and resolve patient queries, allowing your medical staff to concentrate on their core responsibilities.
1000+
CLIENTS
20+
INDUSTRIES
20+
COUNTRIES
250+
DEVELOPERS
We understand that the pressure to balance cost-efficiency with high-quality patient engagement is challenging for healthcare providers. By outsourcing your call center services to us, you can achieve substantial cost savings without compromising on patient experience. Our services are designed to reduce overhead, improve efficiency, and ultimately increase your bottom line.
At a time when the healthcare industry is witnessing changes in terms of technology adoption and regulations, keeping pace with these changes while maintaining quality patient care can be overwhelming. Let us handle your call center needs. We ensure your patient communication is seamless, effective, and aligned with the current healthcare landscape.
We have teams of call center experts well-versed in medical terminologies to help patients with all types of inquiries.
All of our team members are well-trained in communication skills to handle patient calls with sensitivity and professionalism.
Our experts are completely proficient in all kinds of healthcare software like billing systems, EHR, telehealth software, etc to provide technical assistance 24/7.
We have call center teams proficient in multiple languages to ensure satisfactory services for a diverse patient population.
Our teams are well-versed in all the revenue cycle management processes to help patients with any queries and resolve issues.
Our healthcare call center outsourcing solutions are especially designed to help medical organizations address patient inquiries and resolve grievances. We are committed to empowering providers serve their patients better while also keeping the overhead at a minimum.
Our healthcare call center services find the best suited time slots to schedule and even reschedule patient appointments.
Our professional answering services can address and resolve patients queries about any part of the healthcare and billing processes.
Our call center services help your patients with telehealth inquiries and enable you to provide good quality remote care.
Our healthcare call center services offer end-to-end billing inquiry, helping your patients gain clarity about their bills.
Our call center agents verify patients’ health insurance coverage rapidly and accurately to prevent claims denials.
We send reminders to ensure that patients attend their scheduled appointments and make timely payment of their dues.
We follow up with patients after their treatment and discharge to track their recovery and address any subsequent health concerns.
We assist patients with any doubts about refilling their prescriptions, coordinating with pharmacies, and addressing medication queries.
We conduct comprehensive surveys to gather feedback from patients to help you identify areas of improvement and make changes accordingly.
At Backoffice Pro, we have a dedication towards ensuring that our clients can deliver value to their stakeholders. Our healthcare call center services have allowed medical organizations to provide round-the-clock assistance outside the clinic and improve lives.
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Our services prevent the need for you to set up a call center facility of your own and save up on all associated overhead.
By solving patient queries and addressing their grievances, we help ensure higher levels of patient satisfaction.
Our healthcare call center services are scalable to accommodate the evolving needs of your organization.
Our healthcare contact center services are available 24/7 to take calls and address patients’ inquiries and grievances.
We can deploy our services within a short duration to ensure that you can deliver the most value to your patients without delay.
Our healthcare call center services respond to inquiries swiftly and minimize patients’ wait times to guarantee a good overall experience.
As a leading business process outsourcing services provider, we always deliver results. Here's a testament to our commitment and competence, straight from the voices that matter the most - our valued clients.
Thanks to the team for a professional edit to my real estate image - my client was very happy with the outcome of this retouch and clone. My instructions were interpreted very well and the execution was very good with an extremely quick turnaround.
Paul Laurie
Photography Company, UK
I was looking for someone to restore an image of my great uncle in his military years, Suman has done a fantastic job in the restoration and provided me with 2 versions of the restored image and was also extremely efficient! I highly recommend Suman at BackOfficePro for any image restorations you may need
Ryon
New Zealand
I was very happy with the photo editing services provided by Backoffice Pro. They followed my detailed 6 point instructions and the finished product was exactly as I wanted it to be. Customer service is very good and response time is very fast.
IT Professional
Energy Services industry
Backoffice Pro has been harnessing the latest in technology and best practices to help organizations perform at their best. We understand that when it comes to healthcare, ensuring patient satisfaction goes beyond clinical treatments. Our healthcare call center services are designed to help you extend care outside the confines of your organization.
We provide round-the-clock inquiry and redressal to patients, helping them get clarity on a wide range of things like billing, out-of-pocket payments, and treatments. Partner with us to ensure that your patients have the best experience both within and beyond the clinic and deliver the best care possible.
